Symptoms

You are trying to create a new managed account and what you get is either:

• New-SPManagedAccount : Some or all identity references could not be translated error when you try to do it with New-SPManagedAccount PowerShell cmdlet
• The specified user <AccountName> could not be found. Some or all identity references could not be translated when you try to do it in Central Administration GUI

What to check to pinpoint the issue

• If the account name you are adding as managed is longer than 20 symbols

The reason why it doesn’t work

In this post I describe the case when an account has a name longer than 20 symbols (however, there might be other reasons for that error, such as deleted AD account). This easily can happen if you use descriptive account names, ruled by naming conventions or common sense.

Keep reading if you want to know what’s going on here or skip description right to the solutions part.

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First symptoms

• Emails sent to SharePoint library address don’t reach destination.
• No error message returns to sender

What to check to identify the issue

• Incoming email “Drop” folder on SharePoint WFE – all missing emails should be there, awaiting to be picked up by SharePoint
• ULS logs has the following error with “E-mail” category:
  

  The Incoming E-Mail service has completed a batch. The elapsed time was 00:00:00.0156241. The service processed 4 message(s) in total. Errors occurred processing 4 message(s): Message ID: Message ID: Message ID: Message ID:

Resolution

It was hard to find it because of misleading info, so I post it here.

Update: the issue was fixed in May 2015 CU. Keep reading if you cannot install this CU, need temporary workaround or you are just naturally curious.

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